Development of Website Public Complaint System Polibatam V2.0

The development of technology at this time, every agency certainly tries to improve the quality its services. Complaint Application is an information system that aims provide aspirations for performance agency. In case researchers took Batam State Polytechnic, where campus wanted realize Bureaucratic Reform Polytechnic by making a website-based Polibatam Application. Initially, website was completed in fourth semester during implementation Project Based Learning. case, researcher conducted research create V.0 Complaints application with improvements from had been built previously so Public design needed easy use and could see responses complaints. method uses designing V2.0 Waterfall model MySql as Database Management System, well PHP, JavaScript programming language be used Laravel PHP Framework. then tested using black box testing methodology, which allows all functionalities executed implemented accordance created functional requirements